It’s time to experience
“The Echelon Process” and let our team deliver your customized solution
Echelon operates according to a World Health Organization (WHO) and Good Distribution Practice (GDP) compliant Quality Management System (QMS) and as such our drivers and staff all receive regular and routine training. We call this training “The Echelon Process” and it includes driver pre/post-trip inspection reports, ensures drivers arrive to the shipper with a full tank of fuel, regular temperature monitoring, pictures upon loading/unloading, signed PODs sent upon delivery, and much more. Our office staff and drivers are all trained on the proper handling of airway bills, delivery orders, environmental containers & other packaging, dry ice and other DG. Our expert compliance team is well seasoned and welcomes any audit.
ECHELON VEHICLES
Echelon’s fleet is equipped with refrigeration unit, custom heating unit, and data logger and probe so that we can take care of your temperature-controlled shipments while providing real-time monitoring for GPS location, temperature, light, and humidity. All our equipment has been mapped, qualified and validated to safely and securely handle high value, temperature sensitive goods.
Within each vehicle, we hardwire the data logger and probe so that we can continuously monitor your shipment during our entire chain of custody. We utilize Geo-Fence technology to track arrival and departure times from your shipping facilities and to ensure adherence to predetermined routes. We can customize the notification intervals to suit your needs giving you real-time visibility into the safety and security of your shipment. We have the capability of setting alarms so that if, for example, the temperature goes out of range, driver deviates from his pre-determined route, or stops longer than prescribed for fueling, etc…the driver and dispatch are notified immediately. As soon as the driver crosses the consignee’s Geo-Fence a PDF temperature report is generated and sent to all parties involved.
Final Mile
Delivery performance can make or break your customer’s experience with your brand. A recent survey cited that 73% of customers will not return after just one poor delivery experience. You can rely on our experts to manage innovative logistics that balance cost, speed, and customer experience. We are on your side–anticipating real needs, thinking quickly and in an intelligent way to create a specialized plan to move any type of freight shipment efficiently.
White Glove
In today’s world, the stakes are high as well — 70% of consumers will not return to the brand after a poor delivery experience. While a standard freight service will offer curbside delivery, we provide White Glove services for large, bulky items that may need to be moved, installed, or set up. Our professional delivery team will “put on their white gloves,” go the extra mile, and provide additional care to give you the assurance your customer will be 100% satisfied.
Why not set up an assessment for your business delivery need?
We are ready to lend a hand to make it happen. We’re on your side because we can anticipating their real needs and offer great information at just the right time. We have the expertise to deliver a premier level of customer service because we are devoted creating the best custom solutions. Let’s start a conversation!
info@echelonamerica.com
888.324.3244
1040 W Adams St.
Chicago, IL
USA